FAQ

  • Shipping Information.

  • Where is the item coming from?
    All our products are shipped from our overseas warehouses located in different countries. Your item is shipped from the nearest location to make sure your item is delivered in the provided timeline.

  • Where do you ship to and how much does it cost?
    We provide international free shipping all over the world.

  • How long will my order take to be delivered?
    According to our results on delivering more than 1,000 orders, the estimated time we have for your orders is included in the guideline below:

  • Location

    Estimated Shipping Time

    The United States

    5-25  business days

    Canada, Europe, Middle East

    15-35 business days

    Australia, New Zealand

    15-45 business days

    Mexico, Central America, South America

    20-60 business days


  • How can I track my order?
    We will send you the tracking code of your orders to the e-mail provided within 5-7 business days after the purchase. This email will also guide you on how to track your package. Please note that the tracking information will be displayed 8-10 business days after you have received that e-mail.

  • Why am I not able to track my order?
    Please note that tracking information will be displayed 8-10 business days after being updated due to Customs. After that, when trying to track for the first time, it may take a few minutes to get the information from the carrier. Therefore, sometimes you can not find information about your package, please track again later, if after that time you are still not able to track it, please contact support at 
  • info@babygirl.biz
  •  

  • How can I pay for my order?
    We offer safe shopping and accept payment via Paypal, Credit card or Debit card  (VISA, Mastercard, Diners Club, American Express, JCB and Discover Network). So you can choose the most suitable one for you. All products are listed in US Dollar, our system will automatically exchange your currency to make it easy for you when placing an order.

  • What currency are your prices listed in?
  •  

    All prices listed on babygirl.biz are listed in the user's current IP address currency. For example, if you live in Canada and are visiting our store while in Canada, currency will be shown in Canadian dollar prices.

  • How secure is my personal information?
  • Babygirl adheres to highest industry standards to protect your personal information. Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology) and PCI compliant Level 1, which is widely used on the Internet for processing payments. We don’t sell, lease or otherwise distribute any personal customer information.


  • Orders.

  • How can I place an order?
    To place an order for your favorite item you need to:
    - Go to the link of your favorite product.
    - Then select the right Color, Size, Design or another variant.
    - Check the quantity if you would like to order more than 1.
    - Click ’ADD TO CART’ button to proceed to checkout.
    - And finally select the billing method, provide shipping information and an e-mail address to receive confirmation. 

  • How do I know my order has been confirmed?
    You will receive an email containing the details of your order. In this mail, you will be provided with a unique Order ID (eg. #1234), and listing of the item(s) you have ordered.

  • What should I do if I didn’t receive confirmation?
    We always recommend to our valued customers to check SPAM/FOLDER if you have not received an order confirmation. If you still do not see it there, please feel free to contact our customer support and we’ll send it again right away.

  • How can I change my order?
    It’s important to notify us if you would like to us to make a change to your order, we request you to please update us within 24 hours of placing the order. Especially if your request has shipping address changes to avoid inconvenience.

  • How do I cancel an order?
    You can cancel your order by sending an e-mail to support at  info@babygirl.biz requesting cancellation. But it must before 24 hours has passed as that is the time we take to process the order. Your entire order amount will be refunded. Unfortunately, an order cannot be canceled once the item has been shipped to you.